Sprint Transcript
This is the actual chat transcript between a sprint customer service rep and myself. I later found out that it was indeed a real person and not a chat bot. Tell me if I was wrong to get frustrated.
| Time | Details |
|---|---|
| 11/04/2010 04:27:54PM | Session Started with Agent (Jonty S) |
| 11/04/2010 04:27:54PM | System: “Thank you for contacting Sprint. My name is Jonty S.” |
| 11/04/2010 04:27:54PM | Wright: “How long does it take to receive a replacement phone after filing an insurance claim?” |
| 11/04/2010 04:28:09PM | Agent (Jonty S): “I am happy to help you. Please give me a moment to look into it.” |
| 11/04/2010 04:28:14PM | Agent (Jonty S): “Hello” |
| 11/04/2010 04:28:18PM | Agent (Jonty S): “While I access your account information, can you please provide more details about why you???re chatting with us today?” |
| 11/04/2010 04:28:39PM | Wright: “My phone completely died today and I’m wondering how long an insurance claim would take to get me a new phone” |
| 11/04/2010 04:29:05PM | Agent (Jonty S): “Ok” |
| 11/04/2010 04:29:26PM | Agent (Jonty S): “Please provide me the Phone line.” |
| 11/04/2010 04:29:49PM | Wright: “the phone number?” |
| 11/04/2010 04:29:55PM | Agent (Jonty S): “yes” |
| 11/04/2010 04:30:24PM | Wright: “919-xxx-xxxx – i’m not saying I want to put in a claim, just curious how long it takes.” |
| 11/04/2010 04:31:12PM | Agent (Jonty S): “Ok” |
| 11/04/2010 04:31:24PM | Agent (Jonty S): “Please allow mea few moments to check this for you.” |
| 11/04/2010 04:33:02PM | Agent (Jonty S): “I’m still researching that information for you. Thanks for your patience.” |
| 11/04/2010 04:33:29PM | Agent (Jonty S): “Thank you for waiting.” |
| 11/04/2010 04:33:44PM | Agent (Jonty S): “I have verified your account.” |
| 11/04/2010 04:34:20PM | Agent (Jonty S): “I found that Total Equipment Protection Plan is added on the line 2676.” |
| 11/04/2010 04:34:42PM | Wright: “i’m really just trying to find out if it’s faster than ordering on off eBay” |
| 11/04/2010 04:35:08PM | Agent (Jonty S): “ok” |
| 11/04/2010 04:35:50PM | Agent (Jonty S): “I would like to inform you need to contact Asurion at (800) 584-3666″ |
| 11/04/2010 04:36:04PM | Agent (Jonty S): “They will provide you the replacement.” |
| 11/04/2010 04:36:05PM | Wright: “oh for christ sake” |
| 11/04/2010 04:36:13PM | Wright: “i don’t want a replacement” |
| 11/04/2010 04:36:27PM | Agent (Jonty S): “Ok” |
| 11/04/2010 04:36:42PM | Wright: “i want to know how long it takes, and besides that, i just told you my phone it dead, I can’t call anyone” |
| 11/04/2010 04:37:08PM | Agent (Jonty S): “Ok” |
| 11/04/2010 04:37:24PM | Agent (Jonty S): “Please allow me a few moments to check this for you.” |
| 11/04/2010 04:37:35PM | Wright: “you have been beyond unhelpful to me” |
| 11/04/2010 04:37:38PM | Session Ended |
Leave one
How did you get a transcript of your conversation? I have been trying to get a copy of the transcript of several conversations I had with sprint, and I keep getting the run around. Yesterday I was told that the conversations were proprietary!! If you have any suggestions I would greatly appreciate it.
They e-mailed it to me right after the chat session had ended.